Have a question? Products Question See our FAQs TSB » Home FAQ Categories Category All Cover Claims Complaints General FAQs Cover Claims Complaints General FAQs What is a Protected No Claims Discount? If I don't let my insurer know about changes could this affect my cover? Do you cover unoccupied properties? Do I need a crime number? When will I receive my documents? How can I cancel my policy? Why do you need to know the model number of my laptop? Why do you need to know the model number of my smart watch? Will my premium go up if I make a claim? Is my policy new for old?