Terms of use

Using our Site and accepting our Terms

In these terms and conditions, 'you' are the customer who has registered for our 'Site' (tsb.co.uk/myinsurance-logon). 'We' are TSB Bank plc.

You should read these terms of use ('Terms') carefully before using the Site. Using the Site indicates that you accept these Terms. If you do not accept these Terms, do not use our Site.

Personal use only

Our site is for personal use by individuals only and must not be used in any way for commercial purposes.

If we consider that you are mis-using our Site or if you breach any of these Terms, we may suspend or withdraw your access to the Site immediately and, if appropriate, pursue legal action against you. Information on your policies will be available by calling Customer Services on 0345 030 8775.


We have tried to make sure our Site is correct but you should not rely on any of the information on our Site for advice or as a recommendation that a product or investment is suitable for your circumstances. You can ask us for details on specific products but if you need financial advice you should contact an independent financial adviser.

Service access

While the Site is normally available 24 hours a day, we will not be liable if for any reason the Site is unavailable at any time. Access to the Site may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control. If the Site is unavailable, information on your policies will be available by calling Customer Services on 0345 030 8775.

Log in details

Registration is for a single user only.

You must keep your log in details secure by taking all reasonable precautions to prevent unauthorised or fraudulent use of them, for example by not disclosing or sharing them with any other person or recording them in any way which might result in them becoming known to another person.

If you know or suspect that anyone other than you knows your log in details you must promptly notify us and change your log in details through the Site. Responsibility for the security of any passwords issued rests with you and you will be responsible for any losses you incur as a result of your failure to keep your log in details secure.

Links to and from other websites

Links (if any) to third party websites or resources on our Site are provided solely for your convenience. If you use these links, you leave the Site. We have not reviewed all of these third party websites and do not control and are not responsible for their content or availability. We do not endorse or make any representations about them, or any material found there. If you decide to access any of the third party websites or resources linked to the Site, you do so entirely at your own risk and we will not be responsible for any losses or other damage you suffer as a result of using those other websites.

You must not post or transmit to or from the Site any material: (a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience; or (b) for which you have not obtained all necessary licenses and/or approvals; or (c) which constitutes or encourages conduct that would be considered a criminal offence, give risk to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in any country in the world; or (d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

We will co-operate fully with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of these Terms.

Privacy and cookie policy

For a full explanation of how we use the information you provide when you use our Site, please see Your Banking Relationship with us, available at tsb.co.uk, our website Privacy Policy and Cookies Information. These policies set out in detail how we use your personal data (including providing and administering financial services products), with whom we may share your personal data (including other companies in the TSB Group, our affiliates and/or commercial partners), and where your personal data is processed (including outside of the EEA). Please read these important policies.

If you are a customer of TSB Bank plc details of the information we collect and how we use it may also be set out in the terms and conditions of the product or service which you hold. In the event of a conflict between the Privacy and Cookie Policies and the terms and conditions of your specific product or service, the terms and conditions of your specific product or service will take precedence.

By using our Site, you are agreeing to the terms of our Privacy Policy and Cookie Policy, you consent to us using your data and you confirm that all data you have given is accurate.


We may revise these Terms at any time and will act reasonably when we do so, for example: to make the wording clearer, or to correct any errors or omissions; to comply with law, regulatory requirements, ombudsman, industry standards or equivalent requirements. You should periodically check the Site to review the then current Terms because they are binding on you.

The terms and conditions for each of your TSB insurance products still apply to those products. Nothing in these Terms changes anything in your product terms and conditions. If there is any conflict between your product terms and conditions and these Terms then they will apply in this order: firstly your product terms and conditions then these Terms.


Unless otherwise stated, the copyright, trade marks and other intellectual property rights in all material on the Site (including, without limitation text, tools, photographs and graphical images) are owned by us or our licensors.

You may not reproduce or adapt the Site in whole or in part without our prior written consent, except for the purpose of accessing our products and/or services and for producing print outs for your own personal and non-commercial purposes. No part of the Site may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.

Any use of the Site other than in accordance with these Terms is prohibited.

Our and your liability for use of this Site

The Site only complies with UK laws. You may not always be able to access this Site. We are not responsible for any losses if you cannot do so. We are not responsible if the means of communication you use to access the Site or to send us information about yourself or to receive information from us does not work properly.

As we've explained above, the information on this Site may not always be quite up to date or complete. We advise you to check it carefully and we are not responsible for any losses you suffer if you fail to do so unless what we put on the Site was incorrect or misleading.

We are not liable for losses or costs caused by abnormal and unforeseeable circumstances outside our reasonable control, which would have been unavoidable despite all efforts to the contrary, for example delays or failures caused by industrial action, problems with another system or network, third party viruses or malware, mechanical breakdown or data-processing failures. We do not, however, seek to limit or exclude our liability for:

  • death or personal injury as a result of our negligence;
  • or fraud or misrepresentation.

Please remember that email is not a completely secure means of communication: it may be possible for others to intercept and read your messages. So if you choose to send us information by email, it is at your own risk.

About us

TSB Bank plc. Registered in Scotland, number SC95237. Henry Duncan House, 120 George Street, Edinburgh EH2 4LH. TSB Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 191240.

Governing law and jurisdiction

These Terms shall be governed by and construed in accordance with English law. Disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the English Courts.